CAESB Autoatendimento

CAESB Autoatendimento: Your Digital Hub for Water and Sewage Services

The CAESB Autoatendimento is the official mobile application for customers of the Environmental Sanitation Company of the Federal District (CAESB). This essential utility app transforms how residents manage their water and sewage accounts directly from their smartphones. It provides a secure and efficient platform for handling a wide range of services, from viewing and paying bills to reporting emergencies like leaks or supply interruptions. The CAESB Autoatendimento app eliminates the need for phone calls or in-person visits, offering unparalleled convenience and control over your essential utilities.

Submitting a Self-Read Hydrometer Reading

Users begin by logging into their secure account within the CAESB Autoatendimento. They navigate to the hydrometer reading section, often found under a "My Account" or similar menu. The user is prompted to enter the current consumption reading displayed on their physical hydrometer. After inputting the numbers, the CAESB Autoatendimento system validates the data. Submitting this information ensures billing is based on actual usage rather than estimates, leading to more accurate charges. This function within the CAESB Autoatendimento empowers users to actively participate in their consumption tracking.

Reporting a Water Supply Interruption

When a user experiences a lack of water, they can immediately file a report through the CAESB Autoatendimento. The process starts by selecting  CAESB Autoatendimentoropriate service option, such as "Report Lack of Water." The user then provides their account details and the property address, which the CAESB Autoatendimento automatically verifies. They can add specific details about the situation before submitting the report. This creates a service ticket, alerting CAESB technicians to the issue and initiating the response process, all streamlined through the CAESB Autoatendimento platform.

Tracking the Status of Service Requests

After submitting any request, users can monitor its progress in real-time. Within the CAESB Autoatendimento app, there is a dedicated section, like "My Requests" or "Track Progress," where all open and closed tickets are listed. Each entry shows the request type, the date it was filed, and its current status (e.g., "Under Review," "In Progress," or "Resolved"). This transparency allows customers to stay informed without needing to call customer service, making the CAESB Autoatendimento a central hub for managing all interactions with the utility company.

Consulting the Paranoá Lake Bathing Map

A unique feature of the CAESB Autoatendimento is providing public environmental data. Users can access the bathing map for Lake Paranoá to check the current conditions and water quality status for recreational use. This is typically found under an "Information" or "Services" tab. The map, updated regularly by CAESB, uses flags or color codes to indicate whether swimming is permitted or not. This valuable public service feature demonstrates how the CAESB Autoatendimento app extends beyond billing to offer community-focused information.

Managing Account Ownership and Details

CAESB Autoatendimento facilitates important administrative changes. To request a change of account ownership or to review account information, users access the relevant forms within the CAESB Autoatendimento. They must fill out digital forms with the required personal and property data, often needing to upload supporting documentation directly through  CAESB Autoatendimento. This workflow digitizes a process that traditionally required paperwork and office visits, showcasing the practical administrative power of the CAESB Autoatendimento for managing one's utility contract.

Accessing the Citizen Service Charter and Rate Simulations

The CAESB Autoatendimento serves as a direct portal to official company documents. Users can quickly access the Citizen Service Charter to understand their rights and the standards of service provided by CAESB. Furthermore,  CAESB Autoatendimento provides links to rate simulation tools. These tools allow customers to input their consumption data to calculate potential costs or understand how different tariffs are applied, promoting financial clarity and planning. This informational access is a core benefit of the CAESB Autoatendimento application.

Key Features

View and download water and sewage bills with payment barcodes.

Report water leaks in the street or at the hydrometer.

Submit self-readings of your hydrometer for accurate billing.

Track the real-time status of your service requests.

Access the Lake Paranoá bathing map and water quality reports.

Request administrative changes like account ownership transfer.